FAQ - Summer 2021

RELAX! YOU ARE HERE NOW.
Where are you located?

We are located on Cooks Bay, which is on beautiful Lake Simcoe. In the town of Gilford, Innisfil.
https://goo.gl/maps/roXsscbLJ4rYBw4J9

Is there any place to buy food in the marina or should I bring my own?

Yes, there is! We have a great Food Truck in the marina with a portion of delicious foods. To check the Menu, please access the https://cooksbaymarina.com/summer-menu/ 

Friendly tip: You should try the ice cream. Do not regret it at all! <3

How much is to launch a boat?

We have a new ramp ready for launching your boat and the prices are:

> Season pass: $250 + HST
The season pass includes ramp and parking until October 31

> Day Launch:
$ 20 + $ 10 (parking) Tax incl.

What are the operation hours?

Office hours:
– Monday to Friday
from 8 am to 4 pm

– Saturday, Monday and Holidays:
from 8 am to 6 pm

Do I have to book and pay in advance to launch a boat?

You should book in advance your boat launch. Please access the webpage below:
https://cooksbaymarina.com/launch-ramp/

Any further question, please call the office at 705-456-6212

I do not have a boat license, can I rent a boat anyway?

Yes, you can. However, you must check the required experience for the rental.

We recommend you take your own boat license, but if you couldn’t take it, we can provide a provisory license for the period you rent the boat with us.

When I rent a boat, can I tow a tube, float or any other items behind it?

Unfortunately, you cannot tow any items behind the boat. You can enjoy your day by touring or swimming.

Does the marina provide life jackets for those who booked a boat?

Yes, we do, and it is mandatory wearing those.

Is the marina pet-friendly?

Yes, we are. You and your pets are welcome.

Do you have life jackets for pets?

No, we don’t have. However, even if you have your pet life jackets we do not take any responsibility regards your pet security.

What time can I get at the Marina to launch my boat?

Even though we are open since 6 am, we start launching after 7 am.

I would like to get my own boat license. What should I do?

Please access the https://www.boatingontario.ca/cpages/getting-your-licence for more information.

What is the minimum age to drive a Jet Ski?

All Sea-Doo rentals are for customers that are 25 years old. A valid ID will be checked.

Can I drink on the boat or in the marina?

Any kind of alcohol beverage is allowed neither at the marina facilities nor on boats (we have the right to inspect your coolers). We also will not provide service to any customer that is impaired or intoxicated.

I had an issue and need to cancel a boat rental I had made. What is the procedure?

First, check out our CANCELATION POLICY below:

  • No cancellation fee if you cancel your reservation at least 48 hours prior to your reservation
  • $50.00 charge will be charged to you if you cancel within the 48 hours of your reservation.
  • The full amount of your boat rental will be charged to your credit card if you fail to cancel your rental and fail to show up for your rental on the day of.

Second, knowing the policy please send an e-mail to info@cooksbaymarina.com with your cancellation inquire.

Do you provide bait or minnows to fishing?

We do have bait and minnows at the Marina.

IMPORTANT:

We do not tolerate any kind of verbal or physical abuse to our members, staff or guests.
Even though the COVID-19 rules might become more flexible, we are keeping straight all Provincial norms, so, please help us to keep things safe for everybody, respecting the regulations.

 

Your joy is our joy, so “Relax! You are here now.”