FAQ - Summer 2020

RELAX! YOU ARE HERE NOW.
Where are you located?

We are located on Cooks Bay, which is on beautiful Lake Simcoe. In the town of Gilford, Innisfil.
https://goo.gl/maps/roXsscbLJ4rYBw4J9

Is there any place to buy food in the Marina or I must bring my own?

Yes, there is! We have a great Food Truck in the marina with a portion of delicious foods. To check the Menu, please access the https://cooksbaymarina.com/summer-menu/

Friendly tip: You must try the ice cream, no regret at all! <3

How much is to launch a boat?

We have a new ramp ready for launching your boat and the prices are:

> Season pass: $240 + HST
The season pass includes ramp and parking until October 31

> Daily Launch:
$ 20 + $ 10 (parking) Tax incl.

What are the operation hours?

Monday to Sunday
from 6 am to 8 pm

Do I have to book and pay in advance to launch a boat?

There is no need for booking, so first come, first serve. You just have to pay when you get to the marina, and we accept Debit or Credit.

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I do not have a boat license, can I rent a boat anyway?

Yes, you can. We recommend you take your own boat license, but if you couldn’t take it, we can provide a provisory license for the period you rent the boat with us.

Does the marina provide life jackets for those who booked a boat?

Yes, we do, and it is mandatory wearing those.

Do you have life jackets for pets?

No, we don’t have. However, even if you have your pet life jackets we do not take any responsibility regards your pet security.

What time can I get at the Marina to launch my boat?

Even though we are open since 6 am, we start launching after 7 am.

I would like to take my own boat license. What should I do?

Please access the https://www.boatingontario.ca/cpages/getting-your-licence for more information.

What is the minimum age to drive a Jet Ski?

All Sea-Doo rentals are for customers that are 25 years old. A valid ID will be checked.

Can I drink on the boat or in the marina?

Any kind of alcohol beverage is allowed neither at the marina facilities nor on boats (we have the right to inspect your coolers). We also will not provide service to any customer that is impaired or intoxicated.

I had an issue and need to cancel a boat rental I had made. What is the procedure?

First, check out our CANCELATION POLICY below:

  • No cancellation fee if you cancel your reservation at least 48 hours prior to your reservation
  • $50.00 charge will be charged to you if you cancel within the 48 hours of your reservation.
  • The full amount of your boat rental will be charged to your credit card if you fail to cancel your rental and fail to show up for your rental on the day of.

Second, knowing the policy please send an e-mail to info@cooksbaymarina.com with your cancellation inquire.

Do you provide bait or minnows to fishing?

We do not have a Bait Shop in the Marina, but we recommend the one at the corner of Yonge and Gilford.

IMPORTANT:

We do not tolerate any kind of verbal or physical abuse to our members, staff or guests.
Even though the rules are getting loose, we are keeping all Provincial norms by the book, so, please help us to keep things safe for everybody, respecting the regulations.

 

Your joy is our joy, so “Relax! You are here now.”